Overview

Find tenant-specific entitlements, usage records, rate limits, and the correct source for commercial terms.

Audience

• Admin
• Ops

Product Area

Billing

Prerequisites

• Billing or organization administrator access

Steps

1. Review tenant entitlements

Use workspace billing and administration controls to see enabled modules, environments, seats, and usage dimensions.

1. Review technical limits

Use the relevant API reference and response headers for rate limits; use connector and workflow documentation for operational limits.

1. Use executed terms for pricing

Treat the order form and current pricing page as authoritative for commercial commitments rather than copying prices into help articles.

Expected Result

Administrators can distinguish commercial entitlements, measured usage, technical limits, and temporary service restrictions.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• A public example is treated as a contractual limit: Confirm tenant configuration and executed terms before planning capacity or cost.

Related Articles

• Check Cost and Usage Ledger
• Manage API Keys
• Read Status Page and Subscribe

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.