Overview

Interpret service status and subscribe to incident updates.

Audience

• Admin
• Ops
• Compliance

Product Area

Operations

Prerequisites

• Notification channel configured

Steps

1. Review component status

Inspect active incidents and service component health.

1. Subscribe to updates

Subscribe email/webhook channel for incident lifecycle updates.

Expected Result

The Operations workflow completes without unresolved validation errors, and the result is visible to the intended roles.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• Subscription not confirmed: Validate destination endpoint and confirmation status.

Related Articles

• Incident Postmortem Interpretation

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.