Overview

Remediate generated statements that lack verifiable source support.

Audience

• Lawyer
• Compliance

Product Area

AI Governance

Prerequisites

• AI output review in progress

Steps

1. Flag unsupported claim

Mark output section as unsupported and attach reviewer note.

1. Re-run constrained generation

Regenerate with citation-required prompt policy enabled.

Expected Result

The AI Governance workflow completes without unresolved validation errors, and the result is visible to the intended roles.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• Claim repeated without source: Escalate to model policy audit and block auto-use.

Related Articles

• Review AI Citations

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.