troubleshootingDifficulty: beginnerTime: 15mVersion: v1Reviewed: 2026-07-14Reviewer: AI Governance ownerTags: help, ai-accountability, ai-governance
Handle Low-Confidence Output
Escalate and remediate outputs that fall below approved confidence thresholds.
Overview
Escalate and remediate outputs that fall below approved confidence thresholds.
Audience
- Lawyer
- Compliance
Product Area
AI Governance
Prerequisites
- Confidence policy configured
Steps
- Inspect confidence factors
Review retrieval coverage, citation density, and uncertainty markers.
- Escalate to human review
Route low-confidence output to designated reviewer and block auto-action.
Expected Result
The AI Governance workflow completes without unresolved validation errors, and the result is visible to the intended roles.
Security and Audit Notes
- Use the least-privileged role that can complete the task.
- Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.
Limits and Preconditions
- Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
- If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.
Troubleshooting
- Low confidence ignored: Enable workflow gate that blocks execution below threshold.
Related Articles
Escalation
If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.