Overview

Link eSignature provider and track signature state back into contract workflows.

Audience

• Admin
• Lawyer

Product Area

Contracts

Prerequisites

• eSignature tenant account

Steps

1. Register integration

Provide API credentials and callback signing URL.

1. Map signature events

Bind signed/declined/expired events into CLM timeline.

Expected Result

The Contracts workflow completes without unresolved validation errors, and the result is visible to the intended roles.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• Callbacks rejected: Validate webhook signature secret and callback URL.

Related Articles

• Configure Webhook Retries

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.