Overview

Set retry/backoff strategy and dead-letter routing for webhook delivery reliability.

Audience

• Ops
• Admin

Product Area

Developer

Prerequisites

• Webhook endpoint configured

Steps

1. Set retry policy

Configure exponential backoff and retry cap per endpoint criticality.

1. Configure dead-letter handling

Route exhausted deliveries to a monitored queue.

Expected Result

The Developer workflow completes without unresolved validation errors, and the result is visible to the intended roles.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• Infinite retry loop: Define strict retry cap and failure terminal state.

Related Articles

• Troubleshoot Notification Delivery

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.