Overview

Diagnose delayed ingestion across connectors and restore expected synchronization window.

Audience

• Ops
• Admin

Product Area

Connectors

Prerequisites

• Connector configured

Steps

1. Check connector health

Inspect last successful sync, queue depth, and auth status.

1. Reconcile backlog

Replay failed jobs and verify ingestion timestamps converge.

Expected Result

The Connectors workflow completes without unresolved validation errors, and the result is visible to the intended roles.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• Rate-limit saturation: Reduce polling rate and increase worker concurrency carefully.

Related Articles

• Resolve Connector Permission Errors

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.