Overview

Process irreversible deletion requests with audit evidence and approval chain.

Audience

• Compliance
• It Security

Product Area

Data Lifecycle

Prerequisites

• Deletion request approved
• No legal hold conflict

Steps

1. Validate request scope

Confirm data identifiers, legal basis, and hold exemptions.

1. Run deletion workflow

Execute deletion, validate post-checks, and record signed audit event.

Expected Result

The Data Lifecycle workflow completes without unresolved validation errors, and the result is visible to the intended roles.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• Deletion blocked by active hold: Escalate for legal review before reattempt.

Related Articles

• Configure Retention Policy

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.