Overview

Set up Box ingestion with enterprise app auth and scoped folder imports.

Audience

• Admin
• Ops

Product Area

Connectors

Prerequisites

• Box enterprise app

Steps

1. Authorize enterprise app

Upload JWT keypair and complete Box admin authorization.

1. Configure ingestion mapping

Map Box folders to matter IDs and sync cadence.

Expected Result

The Connectors workflow completes without unresolved validation errors, and the result is visible to the intended roles.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• Folder mapping stale: Refresh folder IDs after Box restructuring.

Related Articles

• Troubleshoot Failed Import

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.