Overview

Create watchlists for entities, topics, and obligations that require continuous monitoring.

Audience

• Compliance
• Ops

Product Area

Monitoring

Prerequisites

• Monitoring module enabled

Steps

1. Define watch criteria

Add entity names, identifiers, and matching thresholds.

1. Set alert policy

Assign notification channels and escalation recipients.

Expected Result

The Monitoring workflow completes without unresolved validation errors, and the result is visible to the intended roles.

Security and Audit Notes

• Use the least-privileged role that can complete the task.
• Confirm the resulting change or decision appears in the workspace audit trail when the workflow changes customer data or access.

Limits and Preconditions

• Available controls depend on the tenant plan, enabled modules, jurisdiction, and administrator policy.
• If a named control is not visible, confirm entitlement and role access before treating the behavior as a product failure.

Troubleshooting

• Too many false positives: Refine matching patterns and confidence threshold.

Related Articles

• Configure Compliance Obligation Set

Escalation

If the documented result cannot be reached after the checks above, capture the workspace identifier, affected product area, timestamp, and a redacted error message, then use Support. Never include secrets, privileged legal content, or customer documents in the initial report.